The Control Flags screen appears. You can scan and upload the paper copy of the Installation Map, or you can use the ArrayGun feature from the Enphase Installer Toolkit to easily build and configure a system. After the system owner has performed these troubleshooting activities, ask them to check the display on the Envoy again. Log into Enlighten to check for the new microinverter, and use Array Builder to add the new microinverter to the virtual array. After printing or saving the file, you can send it to the local regulatory agency to verify the trip point settings. This is the home screen: 192.
Over Temperature Description: The microinverter is too hot and is not producing power. This uncommon condition will occur only during isolated troubleshooting procedures by Enphase personnel. If needed, contact support enphaseenergy. . From the Administration menu, select Wi-Fi Configuration. Press and hold the Envoy Menu button.
You can then use Array Builder, a tool available to installers, to build the virtual array. You can build the system map manually, by peeling the serial number label from the Envoy and placing the label on the installation map, or you can use the ArrayGun feature from the Enphase Installer Toolkit to easily build and configure a system. You may need to remove and reconnect the cable, making sure the connector locks into place listen for a click. Bridges allow the Envoy to communicate with the broadband router without the need for additional Ethernet cabling. Continue holding the Menu button. Walls or metallic objects placed between the Envoy and broadband router may interfere with the wireless signal. Alternatively, it may indicate that the Envoy is having difficulty communicating over the power lines.
Use the installation map you created during installation as a reference during this task. If the display shows -Web, there is an Internet connectivity issue. Ask the system owner to check if other devices on the network can reach the Internet. Check the power connections for the Envoy, modem, and the access point. This procedure includes instructions on how to get a Change Token. After two seconds the Envoy menu appears. Changes in the network hardware may require reconfiguration.
Press and hold the Envoy Menu button. If not, follow the network troubleshooting steps above. To set the time zone: 1. When first installed, the Envoy initiates an eight-hour scan. If the Envoy fails, contact Enphase Customer Support for assistance support enphaseenergy.
If the Envoy displays +Web, the Internet connection is re-established and the system status in Enlighten should reset to Normal within 15 minutes. Find a Location for the Envoy Place the Envoy as close to the load center as possible. Enphase Envoy If the system has an Enphase Envoy, ask the system owner to check the display on the Envoy. Instructions for identifying and fixing the issue differ based on the type of Envoy that was installed with the system. Place the Envoy indoors or in an environmentally protected location. Do not attempt to repair the Envoy; it contains no user-serviceable parts.
If -Web continues to display, contact Enphase Customer Support. This number varies with Envoy model. Has a device scan been run while the array was active? Build the Virtual Array When the system is energized and the Envoy detects at least one microinverter, create the virtual array in Enlighten from the installation map you created. Leave it plugged in and in place for at least 15 minutes. If the condition does not clear after you perform the following procedure, contact Enphase Energy customer support at support enphaseenergy. Leave it in place for at least 15 minutes.
The Envoy may have run a device scan on power-up when the array was not connected to the grid or when the array was not powered by sunlight. From the Administration menu, select Device Grid Configuration. After a power outage, the network connections may need to be re-established. This screen includes information on events occurring on connected Enphase devices. Paste or enter the token in the Grid Profile screen.
If other devices cannot connect to the Internet, the system owner will need to troubleshoot their network. Get a glimpse inside the Enphase microinverter web monitoring solution, Enphase Enlighten. Press and hold the Envoy Menu button. After two seconds you will enter the Envoy menu. Inventory Screen To view a listing of the devices in your system, click Inventory from any screen to navigate to the Inventory screen. Press and hold the Envoy Menu button.